GENERAL TERMS AND CONDITIONS

Online table reservations

Effective from: 27 July 2026

1. Service Provider

Company name: Kedves Kávézó Kft.
Registered office: 2000 Szentendre, Hamvas Béla utca 44, 15, Hungary
Company registration number: 13-09-145167
Tax number: 23185737-2-13
Represented by: József Ludányi
Telephone: +36 20 270 3070
Email: [email protected]
Website: dorothea.hu

Hereinafter referred to as the Service Provider.

2. Hosting provider

Company name: Sonrisa Informatikai Kft.
Registered office: 1138 Budapest, Népfürdő utca 22., Hungary
Company registration number: 01-09-877659
Tax number: 13873222-2-41
Represented by: Miklós Szurdi, Managing Director

3. Scope of these Terms

3.1. These General Terms and Conditions apply to online table reservations initiated through the dorothea.hu website.

3.2. These Terms govern the legal relationship between the Service Provider and the natural or legal person initiating an online table reservation, hereinafter referred to as the Guest.

3.3. By submitting a reservation, the Guest confirms that they have read, understood and accepted these Terms before finalising the reservation.

3.4. Creating a user account is not required to use the online reservation service unless a specific function of the Website expressly requires registration.

4. Subject of the online reservation

4.1. The Service Provider enables Guests to reserve a table in advance at the hospitality venue indicated on the Website.

4.2. Table reservations are free of charge. The Service Provider does not charge a separate fee for submitting, confirming, modifying or cancelling a reservation.

4.3. A table reservation does not constitute an order for food or beverages and does not oblige the Guest to spend a minimum amount unless separate conditions relating to a special event, programme or offer clearly state otherwise in advance.

4.4. The contract relating to the purchase of food and beverages is concluded at the venue when the Guest’s order is accepted. The Guest must pay for their consumption in accordance with the menu and prices applicable at the venue.

4.5. Menus, prices, opening hours and other information displayed on the Website are provided for information purposes. The Service Provider endeavours to keep this information up to date.

5. Reservation process

5.1. During the reservation process, the Guest selects or provides, in particular:

• the date of the reservation;
• the requested time;
• the number of guests;
• their name and contact details;
• any special requests or comments.

5.2. The Guest must provide true, accurate and complete information. The Service Provider shall not be liable for unsuccessful communication or a failed reservation resulting from incorrect, incomplete or false information.

5.3. Before submitting the reservation, the Guest has the opportunity to review and correct the information provided.

5.4. An automatically generated technical message sent after submission does not necessarily constitute acceptance of the reservation. The reservation is confirmed when the Guest receives an express confirmation from the Service Provider by electronic means or through another communication channel.

5.5. If the selected time is unavailable, the Service Provider may offer an alternative time. The alternative time becomes valid only after it has been accepted by the Guest.

5.6. The reservation does not constitute a written contract and is not separately filed by the Service Provider. Reservation details and confirmations may be stored electronically.

5.7. The contractual language is Hungarian. This English version is provided as an informative translation. In the event of any discrepancy between the Hungarian and English versions, the Hungarian version shall prevail.

6. Special requests

6.1. The Guest may indicate special requests concerning seating, food allergies, food intolerances, accessibility or other relevant circumstances.

6.2. Indicating a special request does not constitute its automatic acceptance and does not guarantee that it can be fulfilled. The Service Provider will make reasonable efforts to accommodate such requests.

6.3. Guests with a food allergy or intolerance must inform the staff again at the venue before placing an order.

7. Modification and cancellation

7.1. The Guest may cancel the reservation free of charge until the scheduled starting time of the reservation.

7.2. A reservation may be cancelled or modified:

• by using the cancellation or modification option provided in the confirmation message;
• by calling +36 20 270 3070;
• by emailing [email protected];
• or through another contact method indicated by the Service Provider on the Website.

7.3. Modifications are subject to available capacity and become valid only when confirmed by the Service Provider.

7.4. The Service Provider does not charge a cancellation fee.

7.5. If the Guest is unable to attend, they are requested to cancel the reservation as soon as reasonably possible so that the table can be made available to another guest.

7.6. The Service Provider may cancel reservations submitted using clearly false information, in an abusive manner or for the purpose of preventing other guests from accessing the service.

8. Late arrival and attendance

8.1. The Guest is expected to arrive at the confirmed time.

8.2. In the event of an expected delay, the Guest should notify the Service Provider by telephone where reasonably possible.

8.3. In the event of a significant delay and unsuccessful attempts to contact the Guest, the Service Provider is not required to hold the table indefinitely. The Service Provider will endeavour to accommodate the Guest subject to available capacity but cannot guarantee that a table will remain available.

9. Modification or cancellation by the Service Provider

9.1. In exceptional circumstances, the Service Provider may modify or cancel a confirmed reservation, particularly in the event of:

• a technical or operational failure;
• unexpected closure;
• an official authority measure;
• a health or safety risk;
• force majeure;
• or another circumstance beyond the Service Provider’s reasonable control.

9.2. In such cases, the Service Provider will notify the Guest as soon as reasonably possible using the contact details provided and, where possible, offer an alternative time.

9.3. As the online table reservation is free of charge, no reservation fee is refundable in the event of cancellation.

10. Right of withdrawal

10.1. Where an online table reservation qualifies as a distance consumer contract, the statutory fourteen-day right of withdrawal without giving reasons does not apply to catering services scheduled for a specific date or period under the applicable legislation.

10.2. Irrespective of the statutory rules, the Service Provider allows the Guest to cancel the reservation free of charge until the scheduled starting time in accordance with these Terms.

11. Guest’s responsibilities

11.1. The Guest must use the Website and the online reservation system lawfully and for their intended purpose.

11.2. The following activities are prohibited in particular:

• using false information or another person’s personal data without authorisation;
• submitting large numbers of fictitious reservations;
• disrupting the operation of the online system;
• misusing automated tools;
• infringing the rights of other users or the Service Provider.

11.3. The Guest shall be responsible for damage caused by intentionally or negligently providing incorrect information or by using the system unlawfully.

12. Service Provider’s liability

12.1. The Service Provider makes reasonable efforts to ensure the continuous operation of the Website and reservation system but does not guarantee uninterrupted or error-free availability.

12.2. The Service Provider shall not be liable for interruptions or errors caused, in particular, by internet connection failures, external service providers, maintenance, malicious cyberattacks or force majeure events.

12.3. The Service Provider’s liability shall not be excluded or limited where such exclusion or limitation is prohibited by applicable law.

13. Data processing

13.1. The Service Provider processes personal data provided during the reservation process primarily for recording, confirming, modifying, fulfilling and cancelling the reservation and for communicating with the Guest.

13.2. Where the Guest provides the personal data of another person, the Guest must ensure that the relevant person has authorised the provision of their data.

13.3. Detailed information on the legal basis and duration of processing, data subject rights and any data processors is provided in the separate Privacy Notice published on the Website.

14. Complaints

14.1. Complaints concerning the Service Provider, an online reservation or the service may be submitted using the following contact details:

Postal address: Kedves Kávézó Kft., 2000 Szentendre, Hamvas Béla utca 44, 15, Hungary
Email: [email protected]
Telephone: +36 20 270 3070

14.2. The Service Provider will examine and, where possible, resolve verbal complaints immediately.

14.3. The Service Provider will provide a substantive written response to a written complaint within thirty days of receipt unless a shorter period is required by law.

14.4. If a complaint is rejected, the Service Provider will inform the consumer of the reasons for the rejection and the available means of legal redress.

15. Conciliation proceedings

15.1. A Guest qualifying as a consumer may initiate proceedings before a conciliation body in the event of a consumer dispute. Before initiating proceedings, the consumer must first attempt to resolve the dispute directly with the Service Provider.

15.2. The conciliation body competent according to the Service Provider’s registered office is:

Pest County Conciliation Board
Address: 1055 Budapest, Balassi Bálint utca 25, 4th floor, Door 2, Hungary
Postal address: 1364 Budapest, P.O. Box 81, Hungary
Telephone: +36 1 792 7881
Email: [email protected]

15.3. Subject to the applicable legislation, the consumer may also contact the conciliation body competent according to their permanent or temporary place of residence.

15.4. The Service Provider will comply with its statutory obligation to cooperate in conciliation proceedings.

16. Consumer protection authority

16.1. Consumers may also submit a complaint to the consumer protection authority competent according to their place of residence.

16.2. Based on the Service Provider’s registered office, the competent organisational unit of the Pest County Government Office may act in consumer protection matters.

16.3. Administrative proceedings do not replace the judicial or conciliation-based enforcement of civil claims between the parties.

17. Intellectual property

17.1. Text, photographs, graphics, logos, branding elements and other content available on the Website may be protected by copyright or other intellectual property rights.

17.2. Copying, adapting, distributing or commercially using the content of the Website without the prior permission of the rights holder is prohibited except where permitted by law.

18. Amendments to these Terms

18.1. The Service Provider may amend these Terms, particularly due to changes in legislation, the service, the reservation system or the Service Provider’s technical or business processes.

18.2. Amended Terms apply to reservations initiated after the effective date indicated on the Website.

18.3. Reservations already confirmed are generally governed by the Terms in force when the reservation was submitted unless an amendment is required by mandatory legislation.

19. Governing law and final provisions

19.1. These Terms and the legal relationship between the Service Provider and the Guest are governed by Hungarian law.

19.2. A consumer may not be deprived of the protection provided by the mandatory consumer protection laws of the country of their habitual residence.

19.3. The parties will first attempt to resolve disputes amicably. If this is unsuccessful, the dispute may be submitted to the competent Hungarian court without prejudice to the mandatory jurisdiction rules protecting consumers.

19.4. If any provision of these Terms is found to be invalid or unenforceable, this shall not affect the validity of the remaining provisions.

19.5. Matters not regulated by these Terms are governed in particular by the applicable provisions of:

• Act V of 2013 on the Hungarian Civil Code;
• Act CVIII of 2001 on Electronic Commerce and Information Society Services;
• Act CLV of 1997 on Consumer Protection;
• Government Decree 45/2014 (26 February) on contracts between consumers and businesses;
• Regulation (EU) 2016/679 of the European Parliament and of the Council, the General Data Protection Regulation.